Refunds & Returns

At Homiquely.com, we want you to be satisfied with your purchase. This Refund & Returns Policy outlines the conditions under which returns, exchanges, and refunds are accepted.

1. Return Period

We offer a 15-day return policy, which means you have 15 days from the date of delivery to request a return.

2. Eligibility for Returns

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition
  • The item must be in its original packaging
  • Proof of purchase (order confirmation or receipt) is required

Items that do not meet these criteria may not be accepted.

3. Non-Returnable Items

The following items are not eligible for return:

  • Items marked as final sale
  • Gift cards
  • Personalized or custom-made products
  • Hygiene-sensitive items (if applicable)

4. Return Process

To initiate a return:

  1. Email us at ekanshco.1store@gmail.com within 15 days of delivery
  2. Provide your order number and reason for return
  3. Wait for approval and return instructions

Returns sent without prior approval may not be accepted.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • We recommend using a trackable shipping method, as we are not responsible for lost returns

6. Refunds

Once we receive and inspect your return:

  • We will notify you of the approval or rejection of your refund
  • If approved, your refund will be processed to your original payment method within 5–10 business days

Shipping fees (if any) are non-refundable unless the return is due to our error.

7. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, contact us at ekanshco.1store@gmail.com.

8. Damaged or Incorrect Items

If you receive a damaged or wrong item:

  • Contact us within 48 hours of delivery
  • Provide clear photos of the issue

We will arrange a replacement or refund at no additional cost.

9. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your payment provider (processing times may vary)
  • If the issue persists, email us

10. Contact Us

For any questions regarding returns or refunds, please contact:

Email: ekanshco.1store@gmail.com